FAQ

Expert Solutions in commercial washroom services for every business.
Based in Cheshire, Dame Hygiene offers comprehensive services across the UK through a robust network of trusted partners, ensuring consistent and high-quality hygiene solutions.

Customised Care Plans | Rapid Response Service | Health Compliance Ensured

 FAQs

  • Washroom hygiene services typically include the supply and servicing of sanitary bins, toilet roll dispensers, hand washing solutions, air care, washroom vending machines and baby care facilities. We also offer entrance and logo matting plus clinical waste disposal.

  • The frequency of visits is dependent on your needs, the amount of foot traffic, and specific business requirements. Options could range from weekly to monthly services, ensuring facilities are always up to standard. We will discuss your needs to work out what is the best option for you. Customers with multiple locations can select difference frequencies for each location and frequencies can be changed as needed.

  • Every business has unique demands, so we recommend starting with a minimum service level. We can then review and adapt the service frequency as your business grows and your needs change. Our team will work with you to ensure your washrooms are maintained to the highest standards, providing a tailored solution that fits your specific requirements.

  • In the unlikely event of a missed service, we will contact you to rearrange a new appointment. In the event of an urgent requirement, please contact us and we can address your urgent maintenance or replenishment needs as a priority.

  • Unlike many of the larger suppliers, we offer flexible contracts that do not require long-term commitments, allowing you the flexibility to adjust your services as your business needs change.

  • We are licenced by the Environment Agency and all our operatives undertake a rigorous initial training programme along with continuous ongoing training to ensure compliance with health and safety regulations. We also use strict and stringent waste disposal methods with our partners Stericycle, ensuring safe and compliant handling of all waste, keeping the customer fully compliant with all waste disposal regulations.

  • We will agree a service time that is best for your business whether that be early morning, late evening. We can fit in with you to minimise disruption to your business operations, ensuring facilities are maintained without impacting your daily workflow.

  • We offer many eco-friendly products and solutions, such as biodegradable consumables, energy-efficient hand dryers and aerosol free air fresheners, to help businesses reduce their environmental impact whilst still creating a welcoming washroom environment for both staff and customers.

  • No. There are specific requirements for a hygiene business to manage all sanitary waste to the point of disposal. This essentially means employees and regular domestic and commercial cleaners cannot be made responsible for the disposal or control of substances hazardous to health themselves.

    All sanitary and offensive waste must be handled by an authentic licensed carrier with an appropriate contract with a licensed point of disposal facility. An entire audit trail of documentation must be recorded, available and kept for two years after collection.

  • We service small single-site businesses to large multi-site organisations. We service various sectors including, Hospitality, Hotels, Education, Healthcare, Retail, Industry, Offices and more.

  • "We have been using Dame Hygiene for a few years and have always found them to be very reliable and punctual. Their work is always completed professionally and the staff are polite and friendly, with a good attitude."

    Patrick & Tracey, The Greyhound, Oldham

  • "We have been using Dame Hygiene since 2017, our remit was a high specification washroom, reflecting our high standards of cuisine. Dame Hygiene has consistently delivered quality, premium washroom equipment at very competitive rates."

    Florence and Eric Moreau, 63Degrees French Restaurant, Manchester

  • "Very helpful with both sourcing new product and reacting to customer needs. Staff are polite and keen to help working around any special requirement we have. Would highly recommend."

    Lee Walker, Hebden Green Community School, Winsford

Purr-fect Time to Reach Out!

Looking for expert advice on your washroom needs? We're here to help! At Dame Hygiene, you'll find a friendly and professional team ready to assist with a can-do attitude. Don't hesitate to reach out—request a callback today and let us provide you with a tailored quote that meets your specific requirements.